Return Policy
Return Policy — DropKart LLC
We want every part to work as expected. If something is wrong with your item, we’ve made the process straightforward.
Eligibility — defective items
You may request a return or resolution within 30 days of delivery if the item is defective, including:
- Dead on arrival or not functioning as a part should
- Visibly damaged before use (e.g., cracked screen, swollen battery, bent connector)
- Not as described on the listing in a material way (wrong model/fit, major spec mismatch)
How to file a claim
-
Email us at customcare@dropkartllc.com with:
- Your order number
- A short description of the issue
- Photos or a short video showing the defect (packaging + part, if relevant)
- We will confirm receipt and review your case. We aim to respond within 24 hours on business days.
- If approved, we will offer a replacement or refund to your original payment method, depending on stock and your preference.
What we may ask for
- Additional photos to verify compatibility/installation issues vs. manufacturing defects
- Return of the item only if we request it (we will provide instructions; do not send items back without approval)
Outside the 30-day window
Claims received after 30 days from delivery may not be eligible, except where required by applicable law.
Questions
If you’re unsure whether your case qualifies, contact us first — we’ll tell you the next step.